WINDHOEK – Bank Windhoek executives joined the rest of the sector is reminiscent of customers and frontline bodies of workers in the reputation of the International Customer Service Week held yearly in October. The initiative, aimed toward improving effective customer revel in, kicked off on Monday, October 7 and concluded on Friday, October 11, 2019.
Themed Magical Moments, this yr’s occasion centered on reminding clients of Bank Windhoek’s dedication to customer pleasure and carrier excellence.
Branches and departments additionally nominated colleagues who excel in numerous areas of the Bank’s purchaser centricity method.
Bank Windhoek executives visited branches as they engaged with clients and located how they have been being serviced by using the bank’s staff. Bank Windhoek’s Managing Director Baronice Hans, visited the financial institution’s Omaruru Branch. “As a consumer-centric corporation, this week permits Bank Windhoek to actively have interaction with our customers. Positive and robust relationships with our clients stay a key strategic vital and this initiative shows our drive to recognize this in so many ways,” stated Hans.
Bank Windhoek’s Chief Financial Officer, James Chapman, served customers on the Bank’s Main Branch, even as the bank’s Executive Officer of Marketing and Corporate Communication Services Jacqueline Pack, assisted clients at Bank Windhoek’s Kudu Branch. Executives from Capricorn Group also assist at branches to reveal their support for the Group’s flagship brand.
Achilles Iipumbu, who has been a Bank Windhoek consumer for the past 9 years, said that he appreciates the financial institution’s customer service. Ursula Matzopoulos, a Bank Windhoek patron considering the fact that 1994, counseled Bank Windhoek for offering her the best customer support over time. “Most of my circle of relatives contributors, are Bank Windhoek clients,” she said.
Eugenia Mangana, who opened a brand new financial institution account, said: “I heard approximately Bank Windhoek’s efficient customer support and determined to sign up for,” she stated as she visited the financial institution’s essential branch accompanied through her family member Athanasius Swartbooi – a protracted-time Bank Windhoek consumer. Madeleine Corlia, a patron primarily based at Bank Windhoek’s Kudu Branch, applauded the bank for always assisting her whenever she needs help. “The relationship I actually have with the bank is high-quality,” she stated.
Chapman stated that it’s miles vital for the bank to have interaction with customers and to see what the front line body of workers cope with on an everyday basis, as this permits the Bank to make higher informed business selections with a view to adding price to the Bank’s services and products on offer. He additionally emphasized that both workforce individuals and clients are important to Bank Windhoek’s existence. “They are the custodians of Bank Windhoek’s popularity of handing over the exceptional customer enjoy,” said Chapman.
At the cease of exercising, the executives applauded the staff and thanked customers for his or her loyalty. “This initiative lived up to its promises of conveying a nice consumer experience to our customers and team of workers,” concluded Pack.
The Customer Service Week becomes mounted by the International Customer Service Association (ICSA) in 1984. Each year, thousands of businesses worldwide have a good time. They constitute main financial, healthcare, coverage, production, retailing, hospitality, communications, no longer-for-profit, and educational corporations, as well as government businesses. The subsequent event will take region on Monday, five until Friday, nine October 2020.